Terms & Conditions of Sales
The general conditions of sale define the legal framework within which all reservations take place. Read them carefully .
Art. 1. Identification, definitions and scope of application of the general conditions of provision
1.1. Identification of the service provider
is an accommodation managed by HARDY Laurie and EGLEM Alan, established in Belgium, at 5660 COUVIN
can be reached by phone at +32477445376 and by email at gitelak@gmail.com
1.2. Definitions
We understand by:
""Client"": the client who reserves a service made available to them by the Provider, on the Website;
""General Conditions"": these general conditions of provision;
""Reservation"": the provision contract which binds the service provider to the Client at the end of the reservation procedure, including the General Conditions and the specific conditions of access to the accommodation;
" provider " : the natural or legal person (or their representative) who owns the accommodation made available to the Client via the Marketplace
""service"": accommodation and/or activities made available by the service provider and bookable by the customer.
Scope of application
The General Terms and Conditions govern the contractual relationship between the Service Provider and the Client. They are an essential element of the Contract. Consequently, these conditions may only be deviated from if the Service Provider has given its prior written consent. Therefore, the Client may not, under any circumstances, claim the application of its own general terms and conditions, whatever they may be. If the Client wishes to deviate from the General Terms and Conditions, it must make an express request prior to entering into the Contract. In this case, however, the General Conditions will remain applicable in a supplementary manner.
Art. 2. Purpose and acceptance of the General Conditions
2.1. Purpose
The service provider provides services to the client. It manages bookings and, in return, receives payment for its services and provisions.
2.2. Acceptance
Any reservation made by the customer implies that he has read and expressly accepted the general conditions, even if he has not affixed a handwritten signature to said conditions.
The Client and the service provider agree that the confirmation of the reservation by the Client is final, when he clicks on the button "I accept the conditions...". By doing so, he declares to have read and accepted the general conditions of provision as well as the specific conditions. He confirms his reservation and pays. This constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. This electronic signature therefore expresses the customer's consent to the service provider's offer, on the one hand, and their acceptance of the general conditions, on the other hand.
Art. 3. Customer's obligation to provide information and use of the rented property
The customer is required to provide correct, complete and up-to-date information, in particular, but not limited to, the composition of the group of participants in the stay (minors, animals, etc.) and the reason for the stay. The customer will assume all consequences, in general, and in particular financial, resulting from any inaccurate, incomplete and/or out-of-date information that he/she has provided.
The customer uses the rented property in accordance with its intended purpose and with due diligence. The customer is required to respect the maximum capacity provided. Any violation of this clause may result in immediate termination of the contract, at the customer's expense, with the rental amount remaining permanently acquired by the service provider.
3.1. Minors
Under no circumstances will the service provider agree to contract with a person under the age of 18. Any reservations made by persons under the age of 18 are deemed non-existent, without the customer being able to claim any compensation. The customer is required to compensate the service provider for all direct and indirect consequences related to the fact that they made a reservation by entering an incorrect date of birth.
3.2. Animals
When allowed, pets accompanying the guest must be reported. A €50 surcharge per pet is required. This surcharge must be added to the reservation before payment.
3.3 Groups
The service provider reserves the right to refuse any booking, particularly group bookings, without giving reasons or in connection with a festive event, or to impose special conditions on such bookings.
3.4. Respect for the neighborhood and the environment
The customer agrees to behave in a way that is respectful of residents and the environment in general: fauna, flora, various equipment, etc.
The customer agrees not to park vehicles in areas not designated for this purpose (lawn, garden, etc.). He also agrees not to install temporary accommodation such as a tent, mobile home, etc.
3.5 Sanctions
If the Client fails to comply with the obligations referred to in Article 3, the service provider may refuse access to the accommodation.
Likewise, he will be entitled to terminate the Contract during the stay, if he becomes aware of an illicit or non-compliant use of the accommodation or of behavior by the client or a person or animal in his care causing or likely to cause an embarrassment or nuisance such that it jeopardizes the smooth running of the stay.
Art. 4. Total price of the stay
4.1. The total price of the stay is made up of:
- the price of the occupancy of the accommodation, mentioned on the presentation page of the accommodation published on the Website, for the selected period and taking into account the number of participants declared;
- premiums relating to insurance possibly taken out by the Client during the stay reservation procedure.
- mandatory charges/supplements,
- optional charges/supplements chosen by the customer
- Any tourist taxes
Unless otherwise stated, all prices include VAT, to the extent that such tax is applicable.
The customer will no longer be able to benefit from price reductions or promotional offers after making their reservation.
4.2. Mandatory and optional charges
Unless otherwise stipulated, cleaning fees, energy and communication packages, taxes, as well as fees related to the provision of additional services are paid by the customer to the service provider upon arrival.
4.3 Caution
A deposit of €350 must be paid no later than one week before your stay to the account BE26 0636 9477 1629. This deposit will be returned to you no later than 7 days after your departure from the cottage if no damage has been noted.
Art. 5. Payment terms and deposit
All reservations will be subject to full payment of the amount due for the stay.
Following your reservation and immediate payment of the total amount of the stay, the service provider will return a reservation confirmation to you.
Art. 6. Cancellation/early departure costs – cancellation insurance
Cancellation of a reservation incurs cancellation fees.
The premature departure of the client, whatever the reason, does not entail any reimbursement – even partial – of the price of the stay.
The customer can insure himself against these risks by taking out cancellation insurance.
Art. 7. Liability - Insurance
The client occupies the property as a responsible family man. He assumes responsibility for the rented property, its equipment and the land made available to him.
He reimburses the service provider for all costs incurred by him and undertakes to report any damage. By making the accommodation available, he is legally obliged to return it in the condition in which he received it.
Therefore, he undertakes to cover his civil liability in the event of fire, theft, water damage both for rental risks and for the furniture rented out, as well as for claims by neighbors.
Art. 8. Late payment
Any amount owed by the customer and not paid 10 days after its due date will automatically and without formal notice, for the benefit of the service provider, produce interest of 1% per month from its due date, the interest for any month started being due for the entire month.
Art. 9. Solidarity
The obligations of the contract are indivisible and joint and several with regard to the customer, his heirs, or his beneficiaries, in any capacity whatsoever.
Art. 10. Disputes
Any disputes or contests which cannot be resolved amicably will be submitted to the jurisdiction of the courts of the judicial district where the property is located.
GENERAL CONDITIONS OF ONLINE SALE VIA ORC GITE LAK
1. Purpose
These general conditions apply to all online reservations made with our LAK gite establishment using the Regional Marketing Tool. (ORC).
The customer acknowledges having read and accepted these general terms and conditions. No reservation is possible without the customer's agreement to them. The customer has the option to save and print these general terms and conditions.
2. Offers
All our advertisements, web pages, and offers are prepared in good faith and based on available data. Maps, photos, and illustrations are provided for informational purposes only and are not binding. They may be subject to change before the booking is finalized. The customer authorizes us to correct any obvious material errors in the information we provide.
3. Price
The prices displayed at the time of booking represent the total price of the service sold, including taxes, fees, and other charges. Any additional charges will be clearly indicated before the service is booked.
The customer authorizes us to correct any obvious pricing errors.
4. Reservation
The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking terms of the services available on the booking tool and having requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, such that we cannot be held liable in this regard. The reservation is deemed accepted by the customer at the end of the booking process.
5. Booking process
Reservations made by the customer are made via the electronic reservation form accessible online on the reservation tool. The reservation is deemed to be made upon receipt of the reservation form. The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The customer attests to the truthfulness and accuracy of the information provided. Once the final choice of services to be reserved has been made, the reservation procedure includes the following steps until validation:
the entry of the bank card in the event of a request for a guarantee or prepayment, the consultation and acceptance of the general conditions of sale relating to the service(s) and, finally, the validation of the reservation by the customer.
6. Acknowledgment of receipt of reservation
The booking tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The confirmation of the reservation by email summarizes the contract offer, the services reserved, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date of the reservation made as well as the address of the establishment to which the customer can submit their complaints.
7. Right of withdrawal
It is recalled that, in accordance with Article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation:
accommodation other than for residential purposes (e.g. holiday accommodation),
of a transport,
of a car rental,
catering and services related to leisure activities.
8. Respect for privacy
We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").
The personal data you provide us is necessary for processing your reservation and is essential for the management and provision of services (Article 6.1.b of the aforementioned Regulation). For these purposes, your data may be transferred to our partners, including Elloha.com, which manages the reservation tool, online payment providers, and providers established in third countries. Particularly when paying online, the customer's bank details must be transmitted by the payment service provider to the establishment's bank for the execution of the reservation contract. We only use partners that guarantee a level of protection that complies with the principles set out in the GDPR.
With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.
We keep your data for a period of 3 years after the last contact (email, reservation, etc.).
As the person whose data is collected, you have the right to access, rectify, and delete your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, stating your first and last name, address, and the subject of your correspondence.
Your complaints regarding the collection and processing of your personal data may be addressed to the competent supervisory authority.